Its unfortunate, but sometimes people don't get what they expect when it comes to training.
Whether its the material the course covers (or doesn't cover), trainer knowledge (or lack of it), confusion about the final certification, or unexpected additional fees - the wrong decision on a training organisation can cost you extra time and money - so its worth considering these 6 critical things before booking training.
Don't get caught out, always read the fine print. Check out the HiReach Training difference.
Trainer Qualifications: Ensure that the trainer or training organization has the necessary credentials and experience in the subject matter.
At HiReach Training we pride ourselves on providing training by industry experts. Decades of combined experience in the construction and access industries means that industry experts are conducting the training, to explain difficult concepts and demonstrate plant and equipment.
Training Content: Review the curriculum to ensure it meets your specific needs and objectives. Look for updated materials and relevant topics.
At HiReach Training we have a commitment to safety, and we provide practical information and solutions for creating and maintaining safe working environments through our training courses. We only train the current versions of the course codes and continuously improve our course materials. We also understand that different workplaces require different skills, and we can tailor our training courses and verification of competency assessments accordingly. HiReach Training will work with organisations to develop site or environment specific courses, to ensure that employees have the right skills for the job.
Delivery Method: Consider whether the training will be in-person, online, or hybrid. Assess which format best suits your learning style and schedule.
Our training facilities in Brisbane, Gold Coast and Sunshine Coast include working warehouse environments so students can use our state of the art plant and equipment, simulating 'real world' outcomes, instilling confidence and promoting correct working practices. All training rooms are air conditioned, and most practical training is done under cover where possible.
As a sister company to HiReach Rentals we also have access to the biggest range of plant and equipment - so if you are using a particular make and model when you go on site, you can request it for training. If you have a group requiring training we can deliver training on-site and tailored to your needs.
Cost vs. Value: Analyze the cost of the training against the potential value it will bring to you or your organisation. Look for hidden fees or additional costs. Byer beware! Sometimes those "shorter" courses may end up costing your more in the long run - some RTOs charge for additional assessments (particularly for High Risk courses).
Unlike some RTOs, we have NO HIDDEN FEES. Our EWP Yellow Card course covers the SL BL and VL modules as standard. Our courses include photographic ID Cards for Nationally Recognised Units of Competency and Digital EWPA Yellow Cards at no extra cost.
CSQ Funding Subsidies available - As a Construction Skills Queensland (CSQ) registered training supplier, HiReach Training offers subsidised training for eligible workers, apprentices, and unemployed workers in the building and construction industry. Course costs are heavily reduced by CSQ subsidies. We only charge the Gap Fee which doesn't leave you out of pocket, and with an quick online application process it couldn't be easier to apply. Check our which courses are CSQ funded and apply for CSQ funding.
Although we have exceptional pass rates, we understand that anyone can have a bad day. Because the High Risk assessments can be daunting, at HiReach Training we allow students 2 attempts to meet assessment requirements with NO ADDITIONAL FEES OR CHARGES. If you do not pass the first time, then you only come back to complete the section that you failed. We will work with you to make sure you have additional training or practice to be ready for your next assessment, subject to individual circumstances.
Reviews and Testimonials: Gauge the quality of the training by checking online reviews.
We pride ourselves on the quality of our training and customer service. Check out our Google reviews.
Post-Training Support: Enquire about any follow-up support or resources available after the training to reinforce learning and application.
During training we provide learner guides and other training materials such as SWMS for your ongoing reference, but if you need extra advice after your training our trainers are just a phone call away. If you have a challenging access situation or need specific advice on which plant to use give us a call - experts from our sister company HiReach Rentals are the most experienced in the industry, and can provide advice on the safest and most effective solution for your needs, including free site visits. HiReach Rentals can provide flexible and customised options including boom lift and scissor lift hire or sales, specialised EWPs, under bridge units, scaffolding, and mast climbers.
For exceptional customer service choose HiReach Training - call us on 1300 661 400.